---
title: Integration Sync Errors Between HubSpot and Dynamics
description: Troubleshooting integration sync issues.
---

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# Integration Sync Errors Between HubSpot and Dynamics

#### Purpose

Occasionally records may not sync correctly between HubSpot and Dynamics.

This article explains common issues and how to resolve them.

---

#### Common Sync Errors

### Missing Required Fields

If required fields are missing, the system cannot sync the record.

Examples include:

- company name
- email
- status
- account information
- operating segment
- etc.

---

### Duplicate Records

If duplicates exist in either system, the integration may pause syncing.

---

### Invalid Data Format

Fields such as:

- dates
- numbers
- currencies

must match the expected format.

---

#### When to Contact CRM Support

Escalate the issue if:

- the error persists after more than one hour
- multiple records are affected
- data appears inconsistent between systems

Provide:

- record link
- error message
- screenshot if possible

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